Terms and Conditions for Man With Van Southall

These Terms and Conditions set out the basis on which Man With Van Southall provides moving, transport, loading, unloading, and related removal services to customers in the UK. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. If any part of these terms is not clear, the customer should raise the issue before booking. These terms are designed to be fair, practical, and consistent with UK consumer law, while reflecting the nature of a professional man with van service.

In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person booking or receiving the service. The service may include single-item transport, home moves, office moves, collection and delivery work, loading assistance, and other agreed removals tasks. Any additional service not clearly included in the booking is subject to availability and may incur extra charges. The customer is responsible for checking that the booking details are accurate and complete before the job begins.

We reserve the right to refuse or withdraw a service where it would be unsafe, unlawful, impractical, or outside the scope of the agreed booking. This includes situations involving unsuitable access, prohibited goods, excessive weight, dangerous waste, or incorrect information given at the time of booking. These terms apply to all standard jobs carried out under the Man With Van Southall name, whether the booking is made by phone, email, online form, or any other agreed method.

Booking process begins when the customer provides the required details, including collection and delivery addresses, type and volume of items, access conditions, preferred dates, and any special handling needs. A quotation may be based on hourly rates, fixed-price work, or a combination of both. Any quotation is normally valid for a limited period only and may change if the job details are later found to be incomplete or inaccurate. A booking is not confirmed until we accept it and, where required, receive a deposit or written confirmation from the customer.

The customer must ensure that the booking information is truthful and sufficient for us to assess the work. If the customer underestimates the number of items, floor levels, access restrictions, parking limitations, or the need for additional labour, the service may take longer and the price may be revised accordingly. We may also adjust the schedule if the job requires more time, a larger vehicle, additional helpers, or special equipment. The customer accepts that moving services can be affected by traffic, loading conditions, weather, and site restrictions.

If a booking is made on behalf of another person, the person making the booking confirms that they have authority to do so and accept responsibility for payment unless we agree otherwise in writing. Customers should be aware that any agreed arrival time is an estimate unless a guaranteed slot has been expressly confirmed. A delay caused by circumstances beyond our control, including congestion, road closures, or access issues, does not amount to a breach of contract, provided we act reasonably and keep the customer informed where possible.

Payments must be made in the manner and timeframe agreed at the point of booking or on the invoice. We may require a deposit to secure the date and time, with the balance due on completion of the work unless otherwise agreed. Where payment is due on the day, it must be made immediately after the service is completed, using the approved method. We may accept bank transfer, card payment, or cash where agreed in advance.

If a quotation is based on an hourly rate, time is normally measured from the agreed start time or from the moment the team begins work, depending on the booking terms. Charges may continue while waiting for access, instructions, payment issues, or other delays that are outside our control. Any extra mileage, parking charges, congestion-related costs, tolls, specialist handling, or additional labour requested by the customer may also be chargeable. Unless stated otherwise, all prices are exclusive of any applicable taxes or fees required by law.

If payment is late or declined, we reserve the right to suspend further work, withhold delivery, or retain goods in our possession until payment is received, to the extent permitted by law. The customer is responsible for any reasonable recovery costs, bank charges, or administrative costs arising from a failed payment or unpaid invoice. We may also charge interest on overdue sums in accordance with the applicable statutory provisions. No deduction or set-off may be made unless agreed in writing or required by law.

Cancellations, postponements, and changes

The customer may cancel or reschedule a booking, but cancellation charges may apply depending on how much notice is given and whether costs have already been incurred. If a booking is cancelled shortly before the scheduled time, a deposit may be retained and additional reasonable losses may be charged where permitted by law. If we have already allocated vehicle time, labour, or third-party resources, the customer may be responsible for those unrecoverable costs. Any request to change the date, time, or scope of work is subject to availability.

We may cancel or postpone a booking if unavoidable circumstances arise, including vehicle breakdown, severe weather, unsafe conditions, staff unavailability, or events beyond our control. In such cases, we will aim to offer a revised appointment or, where appropriate, a refund of any prepaid amounts for services not provided. Our liability for cancellation is limited to the refund of sums paid for the affected service, unless the law requires otherwise. We are not responsible for indirect losses caused by a lawful cancellation or postponement.

Where the customer fails to provide access, is not present when needed, or cannot provide the agreed items for collection within a reasonable time, we may treat the booking as cancelled or aborted and charge accordingly. This includes situations where parking is unavailable, lift access is not working, keys are missing, or the delivery/collection point is not ready. The customer should ensure that all arrangements, permissions, and access requirements are in place before the service begins. Rebooking may be offered at our discretion.

All goods are moved at the customer’s risk except to the extent that loss or damage is directly caused by our negligence or breach of contract. The customer should pack and protect fragile, valuable, or easily damaged items unless we have expressly agreed to handle packing as part of the service. We are not responsible for pre-existing damage, inadequate packaging, hidden defects, or deterioration due to normal movement during transport. Customers should keep essential documents, keys, medications, and personal valuables with them rather than loading them into the vehicle.

While we will take reasonable care when loading, carrying, and unloading, our liability for loss or damage is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, we will not be liable for loss of profit, loss of business, loss of opportunity, indirect loss, or consequential damage arising from the service. Any claim must be supported by reasonable evidence.

If an item is damaged in transit and the damage is caused by our proven negligence, our liability will normally be limited to repair, replacement, or the reasonable value of the affected item, whichever is appropriate and proportionate. The customer must notify us of any claim within a reasonable time after delivery or discovery of the issue and must allow us the opportunity to inspect the item and investigate the claim. Failure to report a problem promptly may affect our ability to assess liability fairly.

Waste regulations and prohibited items

Man with van services that include waste transport may be subject to UK waste legislation, carrier obligations, and licensing requirements. The customer must not hand over hazardous waste unless it has been specifically accepted in writing and can be handled lawfully. Prohibited items may include asbestos, chemicals, solvents, gas bottles, clinical waste, pressurised containers, explosives, firearms, and any item classified as dangerous goods. If the customer presents restricted material without prior agreement, we may refuse collection and charge for any wasted time or call-out costs where permitted by law.

The customer agrees to provide accurate information about waste type and quantity. If a collection includes mixed waste or items requiring special disposal, the price may change to reflect lawful handling, separation, transfer, or disposal obligations. Where we arrange onward disposal through a licensed third party, the customer must cooperate with any reasonable documentation requirements. We do not accept responsibility for items left unattended, hidden in bags or boxes, or misdescribed by the customer. Any attempt to conceal prohibited waste may be treated as a serious breach of contract.

If the service includes dismantling, reassembly, or handling of household or office items, the customer must tell us in advance about any items that are fragile, antique, heavy, awkward, or of unusual size. We may refuse to move items that are likely to cause damage to property, injury to persons, or harm to the vehicle. The customer is responsible for securing pets, clearing pathways, obtaining parking permission where necessary, and protecting floors, walls, and lifts if they wish to do so. We are not liable for damage caused by inadequate site preparation.

Any keys, access codes, permits, building rules, or delivery instructions supplied by the customer must be accurate. If access is restricted or the property requires specific booking windows, the customer must notify us in advance. We are not responsible for delays caused by missing instructions or by third-party site management decisions. Where building staff, neighbours, or other occupiers impose restrictions that were not disclosed beforehand, the customer may be charged for waiting time or abortive attendance if the job cannot proceed.

We may use subcontractors or additional crew members to fulfil part or all of the service, provided that we remain responsible for performance of the contract subject to these terms. Our team members may use their professional judgment on the day to decide how best to complete the work safely and efficiently. If a customer requests a method that we consider unsafe or unsuitable, we may decline that instruction without liability. The service is limited to the work agreed and does not include specialist removals, electrical disconnection, plumbing, or construction tasks unless separately agreed.

Customer obligations

Any special instructions must be given before the job starts, not after completion has begun. If the customer asks us to change the destination, unload to an alternative room, or add extra stops, we may treat this as a variation to the original contract and charge accordingly. If the customer does not accompany the move, they must ensure an authorised representative is available to give instructions and confirm delivery. In the absence of clear instructions, we may place items in the safest practical location and our decision will be final for that job.

The customer should inspect their belongings promptly after delivery and raise any concerns without undue delay. Signing a delivery note, payment receipt, or completion record does not remove statutory rights, but it may confirm that the service was completed in accordance with the visible condition of the items at the time. Claims made long after delivery may be harder to verify and may be declined if they cannot reasonably be investigated. Any agreement to repair, replace, or compensate will not be an admission of liability beyond the facts established.

Insurance, force majeure, and general legal terms

We are not responsible for delay or failure to perform where caused by events outside our reasonable control, including extreme weather, fire, accident, industrial dispute, public restrictions, road incidents, government action, or failure of utilities or communications. If such an event continues for a significant period, either party may be entitled to suspend or terminate the affected booking by giving notice. In that event, the customer will pay for any work already completed and any unavoidable costs reasonably incurred before the event.

These terms may be updated from time to time to reflect changes in law, operations, or service structure. The version in force at the time of booking will apply to that booking unless a later change is required by law. If any term is found to be invalid or unenforceable, the remaining terms will continue in full force. No failure by us to enforce a right will waive that right in future. The customer may not transfer rights or obligations under the contract without our written consent.

Governing law and jurisdiction

For the avoidance of doubt, these terms for Man With Van Southall form the entire agreement between the customer and us in relation to the relevant booking, unless we expressly agree otherwise in writing. Any changes to the contract must be made by authorised representatives and confirmed clearly. By proceeding with a booking, the customer confirms they have read, understood, and accepted these terms and agree to comply with all lawful instructions given in connection with the service. This document is intended to operate as a comprehensive legal page for the service.