Terms and Conditions
Man with Van Southall Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Southall provides removal, delivery and related services. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below.
Client means the individual, business or organisation that makes a booking or uses our services.
Company means Man with Van Southall, the provider of the removal and related services.
Services means any transport, removal, delivery, loading, unloading, packing, assembly, disassembly, and related services supplied by the Company to the Client.
Goods means all items, belongings, furniture, equipment, and property that are the subject of the Services.
Vehicle means any van or other vehicle used by the Company to provide the Services.
2. Scope of Services
The Company provides man and van removal, delivery and light transport services, including collection and delivery of household or business goods, local moves, and associated loading and unloading. The exact scope of the Services for any particular booking will be as agreed between the Client and the Company at the time of booking and confirmed in the booking details or quotation.
The Company is not obliged to carry out any services that have not been agreed in advance or that would be unsafe, unlawful, or beyond the capacity or specification of the Vehicle or staff available.
3. Booking Process
3.1 All bookings are subject to availability and acceptance by the Company. An enquiry or quotation alone does not constitute a confirmed booking.
3.2 To make a booking, the Client must provide accurate information, including collection and delivery addresses, access details, dates and times, a description and approximate quantity of Goods, any special handling requirements, and any other relevant information that may affect the provision of the Services.
3.3 The Company may provide a quotation based on the information supplied by the Client. Quotations are normally given as either an hourly rate or a fixed price and will specify what is included and excluded.
3.4 A booking shall be deemed confirmed when the Client accepts the quotation or price, and the Company confirms acceptance of the booking. The Company may require a deposit or prepayment to secure the booking.
3.5 Any changes to the booking details, including date, time, addresses, access, volume of Goods, or scope of Services, must be notified to the Company as soon as possible. Changes may result in an adjustment to the price or may not be possible if the Company does not have availability.
4. Quotations and Pricing
4.1 Unless otherwise stated, quotations are based on the information provided by the Client and on normal access and parking conditions. If the information supplied is inaccurate or incomplete, the Company reserves the right to revise the quotation or charge additional fees.
4.2 Quotations typically assume the following unless agreed otherwise.
Reasonable and safe access at both collection and delivery locations, including lifts where applicable.
Free and suitable parking for the Vehicle close to the property.
No requirement to carry items up or down more than the agreed number of floors where there is no lift.
No items that are unusually heavy, bulky, hazardous, or require specialist equipment or skills.
4.3 The Company reserves the right to apply additional charges where, for example.
There are delays beyond the Companys control.
Parking is restricted, unavailable, or results in parking fines.
Extra labour, time, or trips are required due to additional Goods not previously declared.
There are stairs, long carries, or difficult access not disclosed at the time of booking.
4.4 All prices are exclusive of any congestion charges, tolls, parking charges, or other third party fees unless expressly stated otherwise. Such costs, where incurred, will be charged to the Client.
5. Payments
5.1 The Client agrees to pay the Company the agreed charges for the Services, in accordance with the quotation or price confirmed in the booking.
5.2 The Company may require a deposit or full prepayment, to be paid by the method specified by the Company, prior to the commencement of the Services. Any deposit is non refundable unless otherwise stated in these Terms and Conditions or required by law.
5.3 Where services are charged on an hourly basis, the minimum charge and charging increments will be as specified at the time of booking. Waiting time, delays and overruns caused by the Client will be chargeable.
5.4 Payment of any balance is due immediately upon completion of the Services, unless otherwise agreed in writing. The Company is entitled to refuse to unload Goods or to suspend work where payment is not made as agreed.
5.5 If payment is not made on time, the Company may charge interest on overdue sums at the statutory rate, together with reasonable costs of recovery.
6. Cancellations and Amendments
6.1 The Client may cancel a booking by giving notice to the Company. The effective date of cancellation is the date on which the Company receives the Clients notice.
6.2 The Company may apply cancellation charges as follows, unless required otherwise by law or agreed in writing.
No cancellation fee where more than 48 hours notice before the scheduled start time is given.
A reasonable percentage of the agreed price, up to the full deposit, where between 24 and 48 hours notice is given.
Up to 100 percent of the agreed price for cancellations with less than 24 hours notice or where the Client fails to be present or to provide access at the scheduled time.
6.3 Any deposit paid may be retained by the Company in the event of late cancellation or no show by the Client.
6.4 If the Client wishes to change the date, time, or details of the booking, the Company will use reasonable efforts to accommodate the request, but cannot guarantee availability. Changes may result in revised pricing or additional fees.
6.5 The Company may cancel or postpone the Services if it is unable to safely or lawfully perform them due to circumstances beyond its control, including severe weather, Vehicle breakdown, accidents, road closures, industrial action, or illness. In such cases, the Company will aim to rearrange the Services or provide a refund of any prepayment for services not provided, but will not be liable for indirect or consequential losses.
7. Client Responsibilities
7.1 The Client is responsible for.
Ensuring that the Goods are suitably packed and prepared for transport, unless packing services have been specifically requested and agreed.
Declaring any fragile, valuable, or delicate items that require special handling.
Ensuring that all Goods are ready to be moved at the agreed time.
Providing accurate information about access, parking, and any restrictions at collection and delivery locations.
Arranging any parking permissions, permits or visitor parking permissions needed for the Vehicle.
Ensuring that someone with authority is present at both collection and delivery to direct the Services and to sign any relevant documents.
7.2 The Client must not request the Company to transport prohibited items, including but not limited to.
Illegal items or substances.
Hazardous, explosive, corrosive, or flammable materials.
Perishable goods that may deteriorate during transit.
Cash, jewellery, antiques, or other high value items unless expressly agreed in writing.
8. Access, Parking and Delays
8.1 The Client is responsible for ensuring suitable and lawful parking for the Vehicle near the premises. Any parking charges or penalty charges incurred as a result of inadequate or unlawful parking arrangements directed by the Client will be payable by the Client.
8.2 The Client must ensure that access routes are safe and suitable for both staff and Goods, including stairs, lifts, corridors, and doors. The Company may refuse to move items where it reasonably considers that doing so would be unsafe, likely to cause damage, or impossible without specialist equipment not agreed in advance.
8.3 If delays occur that are outside the Companys control, including but not limited to waiting for keys, paperwork, cleaners, or third parties, the Company reserves the right to charge for additional time in accordance with the agreed hourly rate or an agreed additional fee.
9. Liability and Limitations
9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability for loss of or damage to Goods or property is limited as set out in this clause.
9.2 The Company will not be liable for.
Loss or damage arising from the Clients failure to pack Goods safely where packing services are not provided by the Company.
Damage to items that are inherently fragile or have a pre existing defect, including but not limited to items made of glass, marble, particleboard, or items previously repaired.
Damage resulting from the movement of items where the Client has insisted on moving an item against the advice of the Company regarding safety or risk.
Loss of or damage to high value items, including cash, jewellery, watches, precious metals, stones, important documents, art, antiques, or collections, unless their value and nature have been declared in advance and specifically accepted in writing by the Company.
Indirect or consequential loss, including loss of revenue, profit, opportunity, or enjoyment arising from delay or failure to perform.
9.3 The Companys total liability for any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to a reasonable amount proportionate to the price paid for the Services in respect of the specific incident, subject always to any mandatory legal requirements.
9.4 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
9.5 The Client must inspect Goods and property as soon as reasonably practicable after completion of the Services and promptly notify the Company of any loss or damage. Any claim should be made in writing within a reasonable time of completion of the Services to enable the Company to investigate.
10. Insurance
10.1 The Company will maintain such insurance cover as it considers appropriate for the nature of its Services and its legal obligations. Details of available cover can be provided on request.
10.2 The Client remains responsible for maintaining adequate insurance for their own Goods and property, including any additional cover they consider necessary for high value or fragile items.
11. Waste and Environmental Regulations
11.1 The Company is not a licensed waste carrier unless expressly stated and does not operate as a general rubbish clearance service. The Services do not include the removal or disposal of household waste, building rubble, hazardous materials, or any items classed as controlled waste, unless this has been specifically agreed and is carried out in compliance with applicable waste regulations.
11.2 The Client must not request the Company to dispose of items unlawfully, including fly tipping or leaving items in communal areas or public spaces in breach of local regulations.
11.3 Where the Company agrees to remove items for disposal, such items must be described accurately by the Client, and the Client is responsible for any costs associated with lawful disposal, including waste transfer fees or recycling charges.
12. Time Estimates and Delays
12.1 Any times stated for arrival or completion are estimates only and are not guaranteed, although the Company will use reasonable efforts to adhere to agreed schedules.
12.2 The Company is not liable for delays caused by factors beyond its reasonable control, including but not limited to traffic conditions, road works, accidents, adverse weather, breakdowns, or delays caused by third parties.
13. Right to Refuse Service
13.1 The Company reserves the right to refuse or discontinue the Services where staff are subjected to abusive, aggressive, or unsafe behaviour, or where conditions are hazardous or unlawful.
13.2 If the Services are terminated for such reasons, the Client shall remain liable for charges incurred up to the time of termination and for any additional costs reasonably incurred by the Company as a result.
14. Data Protection and Privacy
14.1 The Company will collect and use personal information provided by the Client for the purposes of handling enquiries, administering bookings, providing the Services, and for related administrative and legal purposes.
14.2 Personal information will be handled in accordance with applicable data protection laws. The Company will not sell the Clients personal data to third parties and will only share information as necessary to perform the Services or comply with legal obligations.
15. Complaints
15.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.
15.2 The Company will aim to investigate and respond to complaints within a reasonable time and to seek a fair resolution where appropriate.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
17.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings or arrangements.
17.4 The Client may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations, provided that this does not reduce the level of service to the Client.
By proceeding with a booking or using the Services of Man with Van Southall, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
